Quality management has an important goal of satisfying customer needs and gaining a competitive business advantage, and it is essential in both the manufacturing and service sectors.

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06 February 2024 16:15:27

Quality management has an important goal of satisfying customer needs and gaining a competitive business advantage, and it is essential in both the manufacturing and service sectors.

This “Quality Management” book covers the basics of quality management, including: Introduction to Quality, Total Quality Management, Benchmarking with Organizational Excellence, Lean Manufacturing, Kaizen, Statistical Quality Control, Control charts, Six Sigma, expanding quality functions, supplier selection, production cost reduction, and quality system standards. It is ideal for undergraduate students, employees, supervisors, and personnel working in both the industrial and service sectors, as well as those looking to use it as a foundation for learning about quality management…