The book Hotel Front
Office Operations contains information
about management principles and
operations in the context of front-end
services. It addresses aspects of hotel
work through lessons with illustrations
for readers to gain knowledge,
comprehend, and recognize the
significance of front-end service job
from the start to the final step. It is
especially appropriate for students
enrolled in hotel academic programs,
hotel workers, and members of the
general public who may not have primary
hotel expertise. The contents of the book include: front-end service management from the registration process (Check-in), services throughout the stay, guest accounts, and room returns (Check-out), general knowledge about the service industry and hotels, types of rooms and guests, hotel business, and so on… Read
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