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Fraud prevention process for credit card application through Six Sigma

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2021-10-19 15:27:10

        Research paper that improve the quality of the credit card application fraud prevention process and measure the effectiveness of the credit card application fraud prevention process. Applying the total quality management (TQM) and Six Sigma method, it was found that the proficiency level of the process before quality improvement The sigma level is 1 sigma.

        When collecting problems affecting the process by selecting problems with high and low impacts to solve, such as lack of innovation in audits; no system to check, recording data for error checking, unable to contact the applicant using a credit card, fraud recording forms are not covered, the elusive fraud prevention guide, and staff of the credit approval department lack continuous learning.

        Which can solve the problem by apply the website for verification to verify documents and phone numbers of applicants, improve the quality of the data recording process for review, improve the quality of the phone call process with applicants, improving the fraud record form that is not covered to cover the issue, update credit card fraud prevention guide, and set up anti-fraud training plans for employees of the credit approval department. After the process quality improvement results to the level of process proficiency is improve, sigma level changed from 1 sigma to 6 sigma.

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Title: Fraud prevention process for credit card application through Six Sigma
Creator: ฐปนรรฆ์ หมดมลทิน