Research on Process improvement for cargo loading of Ranong port. The researcher has improved the process of requesting cargo handling services at Ranong Port and assess the suitability of the process. The former process was to request service including; contact for using the service, submitting additional documents, payment and allowed to leave the port. When performing a new operational process, using computers as a design component. Results from the improvement of the process of requesting cargo handling services at the new Ranong Port divided into service requests combined with operations and payment of fees.

        After process improvement, researcher examined the results of process quality improvement. It was found that the clear operating process, then staff can work to the best of their ability, work properly, quickly, continuously. Staffs are involved in improving operational processes. They have an understanding of the duties of each person. There is more systematic planning, and a new way to perform each step. Ship companies, freight forwarders, ship agents (company representatives) and other service recipients get better services. Ready to request service submission, additional documents, payment and permission to leave the port on time, correctly with quality and efficiency, and meet the needs of customers, truly Information is up to date, including the introduction of information technology to help in the operation.

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Title: Process improvement for cargo loading of Ranong port 

Creator: กฤช วีระพลพล แก้วกลาง

Classification: ว.พ 658.78072 ก271ก

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